Wen Cheng
Shift Manager (m/f/x)
Pankow•Full-time
About the Job
Wen Cheng and Han West are Asian restaurants that inspire the capital. We make thick, handmade noodles according to traditional, homemade recipes at four locations while our delicious dumplings and bao burgers can be found at Han West.
Our restaurants are market leaders in the Berlin street food scene.
Grow with us...
Wen Cheng was founded in 2021 and has expanded to four locations in a short space of time. A culinary hype that leaves guests and us insatiable. Behind our locations, we are a brand, franchise entrepreneur with over 150 employees from different nations.
Wen Cheng prides itself on being an equal-opportunity workplace that strives to recruit, develop, and retain the most talented employees with diverse backgrounds, perspectives, and skills.
Become a part of our team!
As a Shift Manager/Service Lead (m/f/x) at Wen Cheng Noodles, you will be responsible for overseeing the daily operations of the restaurant during his/her shift. This includes supervising staff, ensuring excellent customer service, managing operational tasks, and maintaining high standards of food quality, cleanliness, and safety.
Duties:
- Oversee all aspects of daily restaurant operations, including staff management, inventory control, and financial performance.
- Train, schedule and supervise restaurant staff to ensure optimal coverage and compliance with company policies.
- Promote a positive and collaborative work environment, supporting teamwork and professional development of employees.
- Implement and enforce operational standards and procedures to ensure consistent high quality and efficiency in service.
- Monitor and analyze sales figures, turnover, and expenditure and take proactive measures to optimize profitability and reduce costs.
- Ensure compliance with health, safety, and hygiene regulations through regular inspections and prompt rectification of defects.
- Interacting with customers, ensuring their satisfaction, and handling and resolving concerns in a timely and courteous manner.
Requirements:
- Catering experience preferably with staff responsibility, is not a must.
- Good knowledge of restaurant operations, including front-of-house, back-of-house, and kitchen management.
- Excellent customer service skills, focusing on providing a memorable dining experience.
- Good time management with the ability to multitask and prioritise effectively.
- In-depth knowledge of food safety and hygiene regulations.
- Excellent communication skills, both verbal and written.
- Flexibility to work evenings, weekends and public holidays as required.
What you can look forward to:
- A dynamic working environment in a renowned restaurant.
- A mix of operational and administrative activities.
- Attractive remuneration in line with your experience and performance.
- Further training opportunities and development prospects for your career.
- Great colleagues with passion.
Apply now and become part of our dedicated team committed to realizing our vision. Send your CV to jobs@wenchengnoodles.com.
We look forward to hearing from you!